With help from getAbstract, the world’s largest library of business book summaries, Working World takes a quick look at the TOP 5 Business Books.
1. Persuasion Equation
Persuasion dominates the world of business. Even office workers who are not in sales spend nearly half their time trying to persuade others, so you can imagine what salespeople have to do. Persuasion expert Mark Rodgers has nearly three decades of experience helping his clients get to “yes.” He shares his knowledge on how persuasion works and teaches you how to persuade others, one “nudge” or step at a time. getAbstract recommends this potent treatise to salespeople, entrepreneurs and anyone seeking to become more persuasive – including the parents of adolescents and teens themselves.
Mark Rodgers | Copyright © 2015 AMACOM, a division of American Management Association 2015 | 240 pg. | ISBN: 9780814434178
2. Behind Every Good Decision
Experienced data scientists Piyanka Jain and Puneet Sharma offer an exceptionally clear, illustrated guide to data analysis, including meaningful, real case studies and actionable best practices. Jain and Sharma argue that basic analytics – which you can do in Excel – address 80% of all business problems, if you ask the right questions. They say that non-analysts, like managers and marketers, can learn powerful analytical tools easily and conduct their own analyses without a professional analyst or data scientist. Unless you have a particular interest, you can skip chapter five on predictive analytics. Otherwise, getAbstract recommends this commonsense, practical approach to managers, executives, entrepreneurs and professionals who don’t analyze for a living.
Piyanka Jain and Puneet Sharma | Copyright © 2014 AMACOM, a division of American Management Association 2014 | 240 pg. | ISBN: 9780814449219
3. Be Your Customer’s Hero
In 82 information-packed, short chapters, consultant Adam Toporek expertly details the inside route to heroic customer service. In this very useful handbook for service providers, he teaches employees how to treat customers with respect and put them first. This easy-to-use reference features clear, memorable examples. Toporek paints a rich, vivid picture of exactly what to do. First he coins the term “Hero-Class customer service” and then he shows you just how to achieve it. getAbstract recommends his comprehensive, practical advice to HR personnel, store supervisors, customer-service managers and front-line employees and owners.
Adam Toporek | Copyright © 2015 AMACOM, a division of American Management Association 2015 | 256 pg. | ISBN: 9780814449059
4. Becoming The Best
Harry M. Jansen Kraemer Jr., a professor and former CEO, has written a straightforward book on leadership that’s full of no-nonsense advice. Using case studies and wisdom gathered during his long career, he prescribes following four easy-to-understand principles to achieve “five bests” in your career and your life. As he explains, “what it means to be a values-based leader and build a world-class organization,” Kraemer helps you become a better person and, therefore, a better leader. He advises knowing your values and then consistently aligning your actions with those values, always resisting quick wins that clash with your beliefs. That, he says, is the way to achieve the five bests – becoming your best self, and establishing the best team, best partnership, best value for investors and best citizenship. Meanwhile, you’ll lead a values-based organization that reaps the benefits of solid relationships with its employees, customers, suppliers, investors and the communities where it does business. getAbstract recommends Kraemer’s insights to leaders, CEOs, small-business owners, and anyone seeking self-improvement.
Harry M. Jansen Kraemer Jr. | Jossey-Bass 2015 | 216 pg. | ISBN: 9781118999424
5. The Wisdom of Oz
Dorothy Gale, the heroine of The Wizard of Oz, had one goal: Get back to Kansas. But first, she had to embark on a journey of personal discovery. Little did she know that – with every step – she wore the answer to her dilemma on her own two feet. As Partners In Leadership consultants Roger Connors and Tom Smith explain, first Dorothy had to discover the secrets of personal accountability. Then she could click those magic ruby slippers. In the sequel to their bestseller, The Oz Principle, Connors and Smith walk you through four steps to taking responsibility for your life and accomplishing your goals. getAbstract recommends their advice to anyone seeking a personal or professional Yellow Brick Road. Now, you won’t need a Good Witch to help you.
Roger Connors and Tom Smith | From THE WISDOM OF OZ by Roger Connors and Tom Smith. Summarized by arrangement with Portfolio, an imprint of Penguin Publishing Group, a division of Penguin Random House LLC 2014 | 144 pg. | ISBN: 9781591847151
Reviews provided by: getAbstract