Dealing with the Tough Stuff
Behavioral scientist Darren Hill and psychologists Alison Hill and Sean Richardson explain that behaviors are difficult, but people aren’t, at least, not most people. To show leaders how to handle difficult workplace conversations, the authors discuss verbal and nonverbal communication, restructuring, termination, crisis management, and more. Their advice is... Read more
Will retiring baby boomers bankrupt Social Security and Medicare? Are millions headed for a disastrous retirement with inadequate savings? Economics writer Chris Farrell thinks not. In this engaging, optimistic report, he shows that US workers are staying on the job longer – which fuels growth and infuses the economy... Read more
Rookie Smarts
Leadership expert Liz Wiseman says that “beginner’s luck” on a job may be the result of “Rookie Smarts.” She contends that experience can become a hindrance when it blinds people to opportunities, inhibits their ability to react or leads them to ignore new input. As newcomers, rookies naturally seek... Read more
Insight Selling
The Internet provides such comprehensive product information that B2B buyers needn’t deal with B2B sellers until quite late in the sales cycle. At that stage, customers don’t need features-and-benefits information; they need specific insights told through stories that are tailored to their situation. Sales-training expert Michael Harris explains how... Read more
Flawless Consulting
Expert consultant Peter Block’s step-by-step guide details how to become more successful in your client-consultant relationships and practice. Block provides process-relevant checklists and topical illustrations that are particularly useful for people who are new to the trade. His message is clear: Dress down, follow your mind and heart, and... Read more